Policies and Terms of Service

Scheduling and Cancellations

Purchasing, scheduling and cancellations are to be made here. Please do not use the contact form to attempt to purchase, schedule or cancel appointments.

Please register for all consultations online. Single consultations are scheduled during the checkout process, and only one consultation will be scheduled at the time that you purchase a writing/studying package. You are responsible for going through the booking process to schedule the remaining three (3) consultations.

 

In order to make sure all parties are organised and prepared well ahead of time, available consultation slots will close 24 hours before the consultation time slot. 

 

You must cancel your scheduled consultation at least 12 hours in advance; after this deadline, the consult will be considered completed and/or the credit for one consult as part of a purchased package will be deemed has being been used. You are responsible for cancelling your own consultations. Please do not use the contact form or email to request cancellations or scheduling changes.

If you need to cancel your appointment after the 12-hour limit due to illness or circumstances beyond your control (e.g. a personal emergency or a power/internet outage), please contact me so that we may discuss whether rescheduling is appropriate.

 

Preparing for your Consultation

The following applies only to writing consultations.

 

Because I want you to get the most out of your consultation, I ask that you do a little prep work ahead of time. Please upload your text to a Google Doc, make it shareable with Editor access permissions, and be ready to share the link with me in the Zoom chat at the start of our consultation. Detailed steps are included in your 24-hour reminder email. Sessions will not be extended to compensate for time lost coordinating access to your document.

 

Code of Conduct and Expectations

Consultations are scheduled for 55 minutes. Sessions will not be pro-rated if the consultation comes to a natural close before the full 55 minutes.

I reserve the right to end consultations early (without compensation) for the following reasons: rude, belligerent or abusive behaviour from the client including but not limited to bigoted expressions of racism, sexism and ableism; evidence of plagiarism or other serious academic misconduct that the client is unwilling to address and rectify; or evidence that the client is severely intoxicated and unable to participate fully in the session.

Credit and Package Policies

All purchases are final.

Credits included in writing packages expire six weeks from the purchase date. Credits included in studying packages expire two months from the purchase date. Please be sure to use them before they expire.

No refunds or extensions will be issued for single consultation credits or credits purchased as part of a writing/studying package. In some extenuating circumstances, such as serious illness, it is up to my discretion whether credits will be extended. Please contact me as soon as you have concerns about your ability to redeem your credits within the 30-day period.

 

These policies are subject to change without notice.

Guelph, ON

©2020 by Chelsea Hartlen

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